Category Archives: The Franchise Training Centre

Which Are Yours

  Franchisee Field Visits – Which Are Yours? Franchisee field visits can roughly fall into one of two categories: Drinking coffee, discussing what was on TV last night and providing comfort. Or Reviewing progress against a plan, setting goals for the next period and coaching your franchisees towards higher performance. Field visits are the single […]

Of Course I Trust You

You Trust Your Franchisees, Right? – Last Chance to Book!     Are these important to your business? How your brand is represented, customer service standards, customer experience, customer complaint resolution, brand reputation and so on…  You one hundred per cent trust all of your franchisees to deliver all of these critical aspects of your business for […]

Plan Your Autumn Training Schedule

Below are the dates for our Autumn training schedule. Please book as soon as possible because we simply don’t have time at this point in the year to add extra dates for oversubscribed workshops. September 12th/13th – Speed Up Your Network Growth – 500 QFP Points October 10th – How to Monitor Franchisees’ Performance – […]

Training – De-mything the Lingo

              Training Definition: noun Training is the process of learning the skills that you need for a particular job or activity.   Training is the process of taking a learner from A to B so they learn a new skill – simple eh?! Well, training is a science and […]

Training – so what?

Well, training features in franchising on both sides of the fence. If you’re a franchisee or a prospective franchisee what should you look for and expect in terms of training  from your franchisor/prospective franchisor? If you’re currently researching a future in franchising and are engaging with franchisors what questions should you ask and what do […]

Legal Threat

    The Hazards of Being a Franchisor! Have you seen any of the recent legal updates about franchisors being sued by their franchisees and others? It seems franchisors have been made fair game! Our training workshop “Avoid the Expense and Damage of Litigation” gives real world, practical advice on how to minimise the legal […]

How Would You Answer This Question

How Would You Answer This Question…                     If a franchisee asked their support manager a specific question about their year end accounts would they be able to answer it? Maybe a detailed question about the balance sheet, to explain a line in the P&L account or the difference between cash and profit? Most franchisor support staff […]